Plati AI

PLATI AI ATIVIDADE DE INTERNET LTDA, registered under CNPJ No. 49.221.685/0001-95, headquartered at Avenida Brigadeiro Faria Lima, 1811, Suite 1119, Jardim Paulistano – São Paulo/SP, respects the privacy and protection of personal data processed through its Artificial Intelligence orchestration platform.This Privacy Policy outlines how we process data on behalf of our corporate clients in a transparent, secure manner and in compliance with the Brazilian General Data Protection Law (LGPD).

Plati AI is a B2B platform for orchestrating Artificial Intelligence, enabling companies to integrate language models, external APIs, databases, and communication channels with end-users to create secure, intelligent, and automated conversational experiences.Plati AI acts exclusively as a data processor, meaning we handle data under the instructions and responsibility of data controllers (our business clients).

2.1. Data provided by our clients (controllers):
‍Name, phone number, email, and identifiers of the end-user;
Interaction history and messages through authorized communication channels;
Operational context data (such as information from CRMs, scheduling systems, payment platforms, etc.);
Data generated by external systems connected via API;
Technical data (IP address, date/time, usage logs, session identifiers).

2.2. Data automatically generated by the platform:
- Execution and performance logs;
- Audit and traceability data;
- Usage metrics for operational and continuous improvement purposes.

Plati processes data strictly for the following purposes:
- To enable communication between companies (our clients) and their end-users;
- To execute AI-based automation and support workflows;
- To integrate external data sources and perform automated actions on behalf of the client;
- To provide secure, stable, and traceable infrastructure for communication operations;
-To fulfill applicable contractual and legal obligations.

Data may be shared, always under client instruction and within legal boundaries, with:
- Technology infrastructure partners (e.g., cloud, database, messaging APIs);
-Integration and automation platforms authorized by the client;
- Technical service providers such as monitoring, authentication, and auditing tools;
- Regulatory and legal authorities, when required by law.
- Plati does not use personal data for its own purposes and does not sell personal data.

We apply strict security controls, including:
- Encryption in transit and at rest;
- Firewall protections against prompt injection and AI attacks;
- Role-based access control and permissions management;
- Logging and event tracking with full traceability.

Data processed by Plati is retained only as long as necessary to:
- Fulfill the client contract;
- Comply with legal obligations;
- Achieve the purposes outlined in this policy.
Deletion or anonymization may be requested at any time by the data controller (our client).

If you are an end-user of one of Plati’s clients, we recommend contacting the company with which you interacted directly.If you are a Plati client and wish to exercise your data subject rights (access, correction, portability, deletion, etc.), contact us at: legal@plati.ai

Some data may be processed or stored on servers located outside of Brazil, always in compliance with the mechanisms provided by the LGPD and with appropriate safeguards.

We use cookies and tracking tools exclusively in our administrative and support environments to:
- Ensure session security;
- Monitor platform usage and performance;
- Facilitate login authentication and session persistence.
Cookies can be managed through your browser settings.

This policy may be updated at any time to reflect legal, technical, or operational improvements. The most recent version will always be available on our website.

Data Protection Officer (DPO):
Email: legal@plati.ai

© 2025 Plati AI. All rights reserved.